Support

Questions about your membership? Ask your gym first. For the app, write to us.

We reply within 2 working days. Mention your gym's name and the email or mobile you sign in with.

Common questions

How do I join CoreFit?

Ask your gym for an invite. Open the WhatsApp link or email they send, then set your password.

I have an invite code. Where do I enter it?

Open the app, tap Sign in, then I have an invite code.

I forgot my password.

On Sign in, tap Forgot password. We send a 6-digit code to your email, or on WhatsApp if you have no email.

Why can't I check in or start a workout?

You need a membership that covers today. Renew in the app or at the front desk.

I'm not getting notifications.

Allow notifications for CoreFit in your phone's settings, then check Notifications under Account and privacy in the app.

I paid online but my membership isn't showing.

It usually appears within a minute. If not, email us with the payment time and amount.

How do I change my name, mobile or photo?

Tap Edit profile on your Profile or Account screen.

Can I get a refund?

Refunds are decided by your gym. Contact them directly.

I own a gym. How do I start?

Email us. We set up your gym and send your owner invite. See pricing.

In the app: Profile → Account and privacy → Delete account (staff: Account → Delete account). Can't open the app? Ask us to delete it.